Terms and Conditions

    All promotional campaigns have limited and exclusive stock for marketing. In case of unavailability of the product and / or rupture of stock, you will be informed of the partial or total cancellation of your order with the right to reimbursement of the respective amount paid.

    All the contractual information is written in Portuguese language, as well as the information of the articles, communications by email and formalization of the sale.

 

Intellectual and industrial property

    All texts, illustrations, works and images reproduced or represented on the website www.vitrindustria.com are strictly reserved under the copyright and intellectual property rights, all over the world. Accordingly and under the terms of the Intellectual Property Code, use for private purposes is permitted only subject to contrary provisions including more restrictive provisions contained in that code. Any reproduction or total or partial representation of the site www.vitrindustria.com or of all or part of the elements included in it is strictly prohibited.

    The corporate names, trademarks and distinctive signs reproduced on www.vitrindustria.com are protected in accordance with the legal provisions applicable to industrial property. Reproduction or representation of all or part of any distinctive signs is strictly prohibited and must be the subject of prior written authorization of the trade mark proprietor.

 

Use of cookies

    Cookies are small text files sent from the websites you visit that are stored on your computer. They are widely used for the operation of websites, or to increase their efficiency, as well as to provide information to site owners.

    Vitrindustria.com uses cookies to collect information about how visitors use your website. We use the information to create reports and to help us improve the site. Cookies collect information anonymously, including the number of visitors, the sites from which they come, and the pages they have visited.

 

Add to Cart
General use

    These General Terms and Conditions apply to visitors to www.vitrindustria.com and to any commercial transactions made through the Online Shop available at the same address.

    The navigation in the site, as well as the purchase of any product in the Online store, implies the acceptance of the present General Conditions of Contracting and Use by the User and the Client.

Www.vitrindustria.com reserves the right to change these conditions of use and contracting without prior notice, and any changes are published on the website www.vitrindustria.com.

 

The vitrindustria.com online store

    The site www.vitrindustria.com is only for private use. The reproduction, transfer, distribution or storage of the contents of www.vitrindustria.com without prior written permission is prohibited for purposes other than strictly personal use.

    Www.vitrindustria.com reserves the right to modify at any time the information and commercial offer presented on: products, prices, promotions, commercial conditions and services.

 

Domain www.vitrindustria.com

    The use of the domain vitrindustria.com for abusive purposes, and without prior authorization, may be susceptible of recourse to the competent legal means on the part of vitrindustria.com. In the event that you find in other sites, links that allow you access to www.vitrindustria.com, we inform that vitrindustria.com has no responsibility either on the provenance of the page nor on the contents inscribed therein.

    We make every effort to ensure that the information presented is free of typographical errors and whenever they occur, we will proceed as soon as possible to the respective correction. In case the information presented does not correspond to the characteristics of the product, the Customer assists the right to terminate the purchase and sale agreement in the applicable legal terms.

 

Images and Photos

    The photographs presented on the website are merely illustrative. We recommend that you consult detailed product information for information about its features.

 

Prices and Stocks

    Prices and product specifications are subject to change without notice.

    Despite the efforts of vitrindustria.com, some products may be listed incorrectly, so we check the prices whenever we process the orders. If the price of the product is lower than the advertised price, we will refund the difference. If the price is higher, we will inform the Customer by email and we will await the decision of your decision to accept the new proposal or cancel the order.


    For making purchases through the website www.All promotional campaigns have limited and exclusive stock for marketing. In case of unavailability of the product and / or rupture of stock, you will be informed of the partial or total cancellation of your order with the right to reimbursement of the respective amount paid.

    All the contractual information is written in Portuguese language, as well as the information of the articles, communications by email and formalization of the sale.

 

Responsibilities

    All products sold on vitrindustria.com are in compliance with Portuguese legislation.

    Vitrindustria.com declines all responsibility in case of violation of the legislation of the country where the order is delivered. It is up to the Client to verify with the local authorities the conditions of importation or use of the products that he wishes to order.

    Vitrindustria.com is not liable for damages resulting from interference, interruptions, computer viruses, malfunctions or disconnection of the operating system that may temporarily prevent access, navigation or provision of services to Users.

 

Customers and Users - Obligations

    The Customer and the User must comply with these general conditions and respect them. They undertake in particular to fulfill the following obligations:

    1) Do not use false identities; 2) To provide personal data and correct addresses so that vitrindustria.com can process the orders properly;

    The Customer is responsible for the veracity of the data communicated to vitrindustria.com and undertakes to immediately insert into its vitrindustria.com Registration Account, any changes thereto.

    Vitrindustria.com declines all responsibility for any delay or impossibility of processing the order, namely in the act of delivery, due to error or insufficiency of the data communicated by the Customer.

    The use of this site is subject to the conditions of use pre-defined by vitrindustria.com, in the quality of its sole and exclusive holder.

    Users are therefore expressly prohibited from transmitting messages or information that are abusive, misleading, defamatory, obscene or in any way violating the right to privacy or intellectual or industrial property of third parties, as well as to make available any information that may Be detrimental to third parties or to the site owner.

    Vitrindustria.com reserves the right to delete the account of the user that fulfills any of these situations.

 

Add to Cart - General use

    These General Terms and Conditions apply to visitors to www.vitrindustria.com and to any commercial transactions made through the Online Shop available at the same address.

    The navigation in the site, as well as the purchase of any product in the Online store, implies the acceptance of the present General Conditions of Contracting and Use by the User and the Client.

    Www.vitrindustria.com reserves the right to change these conditions of use and contracting without prior notice, and any changes are published on the website www.vitrindustria.com.

 

The vitrindustria.com online store

    The site www.vitrindustria.com is only for private use. The reproduction, transfer, distribution or storage of the contents of www.vitrindustria.com without prior written permission is prohibited for purposes other than strictly personal use.

    Www.vitrindustria.com reserves the right to modify at any time the information and commercial offer presented on: products, prices, promotions, commercial conditions and services.

 

Domain www.vitrindustria.com

     The use of the domain vitrindustria.com for abusive purposes, and without prior authorization, may be susceptible of recourse to the competent legal means on the part of vitrindustria.com. In the event that you find in other sites, links that allow you access to www.vitrindustria.com, we inform that vitrindustria.com has no responsibility either on the provenance of the page nor on the contents contained therein.
Errors and incorrect information

     We make every effort to ensure that the information presented is free of typographical errors and whenever they occur, we will proceed as soon as possible to the respective correction. In case the information presented does not correspond to the characteristics of the product, the Customer assists the right to terminate the purchase and sale agreement in the applicable legal terms.

 

Availability of products

 

    Vitrindustria.com only processes an order made by a customer after confirmation of the respective payment, so vitrindustria.com can not guarantee the availability of the articles until the beginning of said processing. The estimated shipping time plus the shipping time depends on the carrier you choose and the destination of your order.

    Vitrindustria.com only dispatches on weekdays. In this way, neither weekends nor holidays are counted toward estimated delivery of parcels.

    In any case, the estimated delivery dates are indicative only. In the event of any goods ordered, vitrindustria.com may choose to: (i) contact the supplier inquiring about the possibility of replacing the missing article, contacting the customer in case the delivery period or the price of the article changes; The order will only continue after the customer's consent; Or (ii) cancel the order by reimbursing the customer for all amounts paid.

    Any delay in the dispatch of articles, compared to the estimated dates presented, does not confer the right to compensation.


Cancellations

    Applicable on purchases made at www.vitrindustria.com.

    The Customer may cancel his order at any time until delivery of the same, with the right to reimbursement of all amounts paid. Upon receipt of the order by the Customer, the Customer may exercise its right of free resolution under the terms legally provided and indicated below.

    Failure to pay the order within 2 (two) days after the date it was made implies the automatic cancellation of the same.

    Vitrindustria.com's product catalog is independent of physical stores, both in terms of price and quantities in stock. All promotional campaigns have limited and exclusive stock for online marketing. In case of unavailability of the product and / or rupture of stock, you will be informed of the partial or total cancellation of your order with the right to reimbursement of the respective amount paid.

    Despite the efforts of Vitrindustria, some products may be listed incorrectly, so we check the prices whenever we process the orders. If the price of the product is lower than the advertised price, we will refund the difference. If the price is higher, Vitrindustria will submit a new contractual proposal with the price duly rectified, awaiting the confirmation or cancellation of the order. In accordance with the provisions of Law 7/2004 of 7 January on e-commerce, Vitrindustria reserves the right to unilaterally cancel the order whenever there is a programming error, a malfunction of Vitrindustria's computers or if the proposal Contract is deformed to its destination and that the error concerns an essential element of the contract.

 

CANCELLATION OF ORDERS WITH APPROPRIATION TO CREDIT:

    In the case of orders paid on the basis of credit, partial or total, the credit agreement is automatic and simultaneously resolved without compensation (Article 8 of Decree-Law 143/2001 of 26 April, with the wording given by DL 82/2008 of 20 May).

    Within the scope of its Customer Satisfaction Policy, and under applicable legal terms, vitrindustria.com makes it possible to exchange or return (contract resolution) of articles, within 14 days from the date of its receipt by the Client, without payment Compensation and without having to state the reason.

    In order to do so, the Customer must communicate its intention in writing, by e-mail or letter to the Customer Support vitrindustria.com The articles must be returned within 14 days after their receipt accompanied by the invoice. In case of early termination of the contract the customer will be responsible for the costs of the return (Decree-Law no. 24/2014).

    If you wish to exchange or return articles, you can contact Vitrindustria.com Customer Support, who will provide you with all the information about the exchange / return process. In no case send the articles without previous contact because they will not be received.

    The return and exchange of articles must comply with the following conditions:
    Refund of the articles in good condition, with complete original packaging and accompanied by the respective invoice.
    We do not accept exchanges of customized articles according to the specifications of the Client.
    In accordance with the provisions of Decree-Law no. 82/2008, dated May 20, vitrindustria.com informs its Customers that in order to make the exchange or return of home appliances, the articles must be in perfect condition, in their original packaging and with all included accessories, and must be accompanied By the respective proof of purchase or by the invoice. Vitrindustria does not accept the return or exchange of these articles after they have been used.
    We do not accept exchanges / returns if the packaging is damaged or if the articles have marks of use. After contacting customer support vitrindustria.com and you will be given the return instructions.

    All items will be checked upon arrival at our service and only those that respect the return conditions will be accepted for exchange or return.

    If you choose to return the value we inform you that:

    The refund is made by the same means of payment. In the case of payment by Multibanco, we request that you give us a NIB so that we can make the return of a faster form.
    Returns will only be made after checking the condition of the product.

    Vitrindustria reserves the right not to accept articles that do not fulfill these conditions.
    Consumer Assurance and After Sales Assistance

DL 67/2003 of 8 April, as amended by DL 84/2008 of 21 May

All equipment is covered by a 2-year guarantee of conformity (except wear parts arising from its use being determined by the Manufacturer).

    If the purchased product is defective or defective, you must notify Vitrindustria Customer Service, informing the order number and the description of the malfunction. You will receive indications with the procedures to be performed. You can always consult an official service center for the brand / manufacturer in advance. Upon receipt of the article, Vitrindustria will make the technical verification and, if we prove any lack of conformity, the article will be replaced. In this case, we will proceed to the replacement of the article and we will send a new shipment to your address without any additional cost.

    If the technical check detects signs of misuse, and / or any problem that may have caused the malfunction of the item (eg, fall, humidity, etc.), you will be contacted to indicate if you intend to repair the equipment by Even for the brand's Technical Assistance.

    In the case of goods out of the warranty period, Vitrindustria also provides technical assistance, so you can inform and send defective or defective articles to Vitrindustria.com Customer Support. The articles will be analyzed by the After Sales Service Vitrindustria that will issue a technical opinion and its repair budget. The repair will only begin after Customer's acceptance of the budget.


Applicable Legislation

    All purchases made on www.vitrindustria.com are subject to Portuguese legislation. Any conflict or divergence of interpretation of the General Conditions of Contract and Use shall be submitted to the competent Portuguese Court.

    If our client is outside Continental Portugal, we inform that any legal process should be sent to the Portuguese Courts.